IT Support That Keeps Your Business Running
Responsive onsite and remote IT support for businesses and hospitality venues across Point Cook, Wyndham, Melbourne’s west and Greater Melbourne.From everyday technology issues to networks, Microsoft 365, cybersecurity, hospitality systems and workflow automation, TTCO delivers practical support tailored to your business.
Practical Technology Services
Flexible support for everyday technology issues, ongoing business needs and larger technology projects.
Ongoing technology support, maintenance and practical advice to help keep your business systems reliable and secure.
User and device support
System maintenance and documentation
Technology planning and reviews
Flexible ongoing support arrangements
Reliable business and venue connectivity, from troubleshooting existing networks to installing or improving network infrastructure.
Business and guest Wi-Fi
Routers, switches and access points
Internet and connectivity troubleshooting
Network upgrades and new-site setup
Practical setup, administration and security improvements for Microsoft 365 and everyday business systems.
Business email and user administration
MFA, permissions and account security
Password management
Microsoft 365 setup and migration
Business systems and automated workflows that reduce manual work, improve visibility and keep tasks moving.
Jira, Trello and ClickUp setup
Jotform and approval workflows
Power Automate and Zapier
AI-assisted notifications and processes
TTCO provides responsive onsite and remote support across Point Cook, Werribee, Tarneit, Truganina, Hoppers Crossing, Wyndham Vale and surrounding areas.Same-day assistance may be available across Wyndham, depending on location, technician availability and the nature of the request.
Hospitality businesses rely on connected technology during every service. TTCO supports the infrastructure around venue operations, including networks, payment connectivity, POS peripherals, printers, kitchen systems, kiosks and back-office devices.
Back-office computers and digital signage
Business and guest Wi-Fi
EFTPOS and POS connectivity
Hardware staging and vendor coordination
Kitchen display systems, printers and peripherals
Multi-site technology rollouts
Network infrastructure, routers, switches and access points
New venue technology setup
Remote, onsite and eligible after-hours support
Self-service kiosks
Office 4666, Ground Floor
470 St Kilda Road
Melbourne VIC 3004
Note: Meetings by appointment only.
Point Cook
Werribee
Note: Meetings by appointment only.
Target Tech Co | ABN 74 995 391 964 | © 2026 Target Tech Co. All rights reserved.
Why Businesses Choose TTCO
Privacy PolicyVersion 1.0 | Effective 14 July 2026This policy explains how Target Tech Co collects, uses, stores and discloses personal information. We aim to handle personal information responsibly whether or not every requirement of the Privacy Act 1988 applies to the business at a particular time.1. Contact Details
Field Details
Business Target Tech Co trading as TTCO Australia
Privacy contact [email protected]
Website https://www.ttcoau.com/
Postal address Office 4666, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
ABN 74 995 391 964
Trading name TTCO Australia
Phone 0494 715 744
Melbourne office Office 4666, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004 — Meetings by appointment only
Wyndham meeting location Point Cook and Werribee — Meetings by appointment only2. Information We May Collect
• Names, business names, contact details and service addresses.
• Enquiry, booking, quote, invoice and payment records.
• Information about devices, accounts, systems, networks, workflows and support history.
• Credentials or temporary access information where required and expressly authorised.
• Communications, support notes, consent records and feedback.
• Website usage, form submissions and basic analytics or cookies.
• Images, screenshots, logs or files supplied for support.3. How We Collect Information
We may collect information directly from you, your authorised staff, website forms, email, phone, meetings, remote-support sessions, service partners or public business sources. We only seek information reasonably needed for our functions and services.4. Why We Use Information
• Respond to enquiries and provide quotes, bookings and services.
• Authenticate authority and safely access approved systems.
• Manage projects, support requests, invoices and payments.
• Communicate service updates, reminders and recommendations.
• Improve services, manage risks, prevent misuse and meet legal obligations.
• Send marketing only where permitted, with an option to unsubscribe.5. Disclosure
We may disclose information to approved contractors, cloud, accounting, payment, communication, booking, support and professional service providers where reasonably required. We may also disclose information with consent, to protect safety or legal rights, or where required by law. We do not sell personal information.6. Overseas Processing
Some cloud and technology providers may process or store information outside Australia. The locations and safeguards depend on the provider and service selected. We take reasonable steps when choosing providers, but the Client should also review the privacy terms of third-party platforms it authorises.7. Data Security
We use reasonable administrative and technical safeguards such as access controls, multi-factor authentication, secure password management, device security and limited retention. No system is completely secure. Please do not send passwords or highly sensitive information through ordinary email unless specifically agreed and protected.8. Retention and Deletion
We retain information only as long as reasonably needed for service delivery, legal, tax, insurance, dispute, warranty and business record purposes. Temporary credentials and unnecessary copies should be deleted or returned after use. Some records may remain in secured backups until normal rotation or deletion.9. Access and Correction
You may request access to or correction of personal information by emailing [email protected]. We may need to verify identity and may refuse or limit a request where permitted by law, explaining the reason where required.10. Privacy Complaints
Please send privacy concerns to [email protected]. We will acknowledge and investigate the issue within a reasonable period. Where the Privacy Act applies, you may also have the right to complain to the Office of the Australian Information Commissioner.11. Notifiable Data Breaches
Where the Notifiable Data Breaches scheme applies, we will assess suspected eligible data breaches and notify affected individuals and the regulator where legally required. Clients must promptly tell us about any suspected compromise connected with our services.12. Cookies and Analytics
Our website may use essential cookies and analytics to operate the site and understand general usage. Available cookie controls depend on the website platform and browser settings.13. Changes
We may update this policy as our services, systems or legal obligations change. The current version will be published on our website with an effective date.
Terms of ServiceVersion 1.0 | Effective 14 July 20261. Parties and Application
These Terms of Service apply whenever Target Tech Co, trading as TTCO Australia (we, us or our), provides services to the customer identified in a quote, booking, work order, invoice or written acceptance (you or the Client). The agreement consists of the accepted quote, booking confirmation or work order, the agreed scope, any approved changes, and these Terms of Service.2. Business Details
Field Details
Legal entity / proprietor Target Tech Co
ABN 74 995 391 964
Trading name TTCO Australia
Email [email protected]
Website https://www.ttcoau.com/
Business address Office 4666, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004
Phone 0494 715 744
Melbourne office Office 4666, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004 — Meetings by appointment only
Wyndham meeting location Point Cook and Werribee - Meetings by appointment only3. Services
We provide technology support, setup, consulting, workflow design, software configuration, automation, vendor coordination, graphic creation and related services described in the agreed scope. We are not an internet, telecommunications, payment, cloud, software or hardware manufacturer unless expressly stated.4. Quotes, Scope and Variations
• A quote is valid for the period stated in it, or 14 days if no period is stated.
• Only services and deliverables expressly included in the approved scope are included in the price.
• Additional work, changed requirements, site conditions, missing access, third-party delays or client-requested changes may require a variation.
• We will seek approval before material additional charges are incurred, except where urgent action is reasonably necessary to prevent damage, data loss or a serious service interruption and the Client cannot be reached.5. Client Responsibilities
• Provide accurate information, timely decisions, safe site access and suitable working conditions.
• Maintain lawful licences, subscriptions, warranties and vendor accounts.
• Provide authorised access and confirm that the Client has authority over all systems, accounts, devices and data supplied to us.
• Maintain current backups before work begins, unless backup services are specifically included.
• Review and approve configurations, automated messages, AI-assisted outputs and final deliverables before production use.
• Tell us about known hazards, sensitive data, regulated systems, critical trading periods and other material risks.6. Fees and Payment
Fees, deposits, milestones and payment due dates are set out in the quote or invoice. Unless otherwise stated, small jobs are payable on completion, projects above $500 require a 50% deposit, and hardware, software and third-party costs are payable in advance. Overdue amounts may result in paused services after reasonable notice.7. Cancellations and Rescheduling
Cancellations and rescheduling are governed by our Cancellation and Rescheduling Policy. Any cancellation fee will be a reasonable estimate of loss, committed time and non-recoverable costs, and will not limit rights that cannot lawfully be excluded.8. Consumer Guarantees
Nothing in this agreement excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Where permitted, our liability may be limited to re-supplying the services or paying the cost of having the services supplied again.9. Third-Party Products and Services
Third-party products and services remain subject to their own terms, availability, security, support and warranties. We may assist with coordination but do not control third-party outages, platform changes, vendor decisions, internet performance or product defects.10. Data, Security and Remote Access
We will take reasonable care when accessing systems and handling information. The Client acknowledges that technology work can involve risks including interruption, incompatibility, failed updates, data loss and security exposure. Remote access requires informed consent. Credentials should be shared through an approved secure method and changed when no longer required.11. AI-Assisted Workflows
Where AI-assisted features are used, outputs may be incomplete or inaccurate. The Client remains responsible for human review, approvals, legal compliance, customer communications and decisions. Sensitive or confidential information must not be submitted to an AI service unless approved and appropriately protected.12. Intellectual Property
Each party retains ownership of material it owned before the engagement. On full payment, the Client receives the rights stated in the quote to use final deliverables created specifically for the Client. We retain ownership of general know-how, reusable templates, methods, scripts and pre-existing materials, while granting any licence reasonably necessary to use the paid deliverables.13. Confidentiality
Each party must protect confidential information received from the other and use it only for the engagement, except where disclosure is authorised, required by law or necessary to approved service providers who are subject to appropriate obligations.14. Limitation and Exclusions
To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, lost profits, lost revenue, lost opportunity or loss caused by events outside reasonable control. Any limitation applies only to the extent lawful and does not apply to fraud, wilful misconduct or liability that cannot be excluded.15. Suspension and Termination
Either party may terminate for a material breach not remedied within a reasonable period after written notice. We may immediately suspend unsafe, unlawful, unauthorised or seriously overdue work. The Client must pay for completed work, committed time and approved non-recoverable costs up to termination.16. Disputes
1. Raise the issue promptly in writing with supporting details.
2. The parties will attempt good-faith resolution through discussion.
3. If unresolved, the parties may use an appropriate mediation or dispute resolution service before court proceedings, except for urgent relief or debt recovery.17. Governing Law
This agreement is governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals having jurisdiction in Victoria, subject to any mandatory consumer rights.18. Contact
Questions or notices may be sent to [email protected] or posted to Office 4666, Ground Floor, 470 St Kilda Road, Melbourne VIC 3004.
Payment TermsVersion 1.0 | Effective 14 July 20261. Default Payment Structure
Field Details
Remote support / small jobs Payable on completion unless otherwise agreed.
Projects over $500 50% deposit before commencement; balance on completion or agreed milestones.
Hardware, software, licences and subscriptions Payable in advance before ordering or activation.
Monthly support plans Payable in advance by recurring invoice or agreed direct payment method.
Standard invoice due date 7 calendar days unless the quote or invoice states otherwise.
GST Applied only if and when the supplying entity is registered for GST; invoices will state the position.2. Accepted Payment Methods
• Bank transfer to the account shown on the invoice.
• Card or online payment where offered; disclosed merchant fees may apply only where lawful.
• Other methods agreed in writing.3. Deposits
A deposit confirms the booking and allows work, procurement and scheduling to begin. Deposits are applied to the final invoice. If the Client cancels, deductions are limited to work performed, time reasonably committed and approved non-recoverable costs.4. Invoices and Queries
Invoice queries should be raised within 5 business days by emailing [email protected]. The undisputed portion remains payable by the due date unless otherwise agreed.5. Overdue Accounts
1. A courtesy reminder may be issued after the due date.
2. If payment remains overdue, we may pause non-critical work or support after reasonable notice.
3. Reasonable debt-recovery costs may be sought only to the extent permitted by the agreement and law.
4. Interest or late fees will apply only if clearly stated in the accepted quote or agreement, are reasonable and lawful.6. Ownership and Access
Where lawful and stated in the quote, final deliverables, transferable licences or administrative handover may be provided after full payment. We will not intentionally lock a Client out of its own systems or withhold critical credentials to pressure payment.7. Refunds and Credits
Refunds or credits will be provided where required by law or agreed following a service review. Change-of-mind refunds are not automatic for completed services or activated third-party products.8. Consumer Law
Nothing in these Payment Terms limits rights or remedies that cannot be excluded under the Australian Consumer Law.
Cancellation and Rescheduling PolicyVersion 1.0 | Effective 14 July 20261. Purpose
This policy explains how cancellations, missed appointments, rescheduling and project termination are handled. Fees must remain reasonable, transparent and consistent with the Australian Consumer Law.2. Standard Appointments
Field Details
More than 2 business days notice No cancellation fee, except approved non-refundable third-party costs.
1–2 business days notice Up to 25% of the booked labour or the reasonable loss incurred, whichever is lower.
Less than 1 business day notice Up to 50% of the booked labour or the reasonable loss incurred, whichever is lower.
No access / no-show Up to the full minimum booking, travel already incurred and non-refundable costs.
Rescheduling Usually no fee for the first change with at least 1 business day notice, subject to availability.3. Projects and Reserved Delivery Time
For project work, the Client must pay for work already completed, approved time reserved that cannot reasonably be reallocated, and non-cancellable hardware, licences, travel or third-party commitments. Any unused portion of a deposit will be refunded after these amounts are deducted.4. Hardware, Software and Third-Party Costs
Special-order hardware, activated licences, subscriptions, domain registrations and vendor charges may be non-refundable once ordered or activated, subject to the supplier’s terms and any rights under law.5. Cancellations by Target Tech Co
We may cancel or reschedule due to illness, unsafe conditions, emergencies, unavailable access, supplier failure or events outside reasonable control. We will provide notice as soon as practical and offer rescheduling or refund amounts paid for undelivered services. This does not limit any non-excludable rights.6. Unsafe or Unauthorised Work
We may stop work where authority is unclear, the environment is unsafe, requested activity appears unlawful, required licences are absent, or there is an unacceptable risk to people, systems or data. Charges may apply for reasonable time and travel already incurred.7. How to Cancel or Reschedule
Email [email protected] with the booking or quote reference, reason and preferred alternative date. A cancellation is effective when acknowledged by us.8. Consumer Rights
This policy does not remove any right to a refund, cancellation or other remedy that cannot lawfully be excluded. A fee will not be charged where we fail to provide the service with due care and skill or otherwise breach a non-excludable consumer guarantee.